# Plain Packaging: What the Box Says, and What It Can't Hide

> Our parcels carry no store name and no description of what is inside. What that protects, what couriers and customs still see, and how to stay discreet.

Source: https://buytechwithcrypto.com/guides/how-our-plain-packaging-works
Last updated: 2026-10-15

**In short:** The outer box has no store name, no logo and no description of the contents, and the sender line is a plain name. The courier still sees the name and address you give, and a parcel that crosses a border carries a customs form that has to describe its contents truthfully.

A parcel announces things before it is opened: who sent it, and often what is inside. A box printed with a phone maker's logo on a doorstep, or a label that names a crypto shop, tells neighbours, building staff and anyone handling it more than you might want. Here is exactly how we pack, and where the limits are.

## What the parcel looks like

- **A plain outer box.** No store name, no logo, no product photos and no "fragile: electronics" stickers that advertise value.
- **A plain sender line.** The label shows a plain name as the sender, not "Buy Tech With Crypto".
- **The maker's box inside.** The item stays sealed in its original packaging, inside our outer box, so its retail box is not what sits on your doorstep.

## What we keep private on our side

- **Wallets and keys ship from us.** Hardware wallets and security keys always ship from us, never directly from the maker, so the maker never learns your name or address.
- **Your details are erased.** Your name, street address and phone number are deleted from our records 90 days after delivery.
- **The phone number is optional.** Give one if you want the courier to be able to call you; leave it out if you would rather not.

## What plain packaging cannot hide

Being honest about this matters more than sounding reassuring.

1. **The courier sees the label.** The name, address and any phone number you give are printed on it or held by the carrier, because that is how a parcel is delivered.
2. **Customs forms describe the contents.** A parcel that crosses a border carries a customs declaration, usually on the outside, listing what is in it and its value. That is the law, and we will not describe contents falsely.
3. **Tracking events are visible to the carrier.** Where the parcel was, and when, is recorded in the carrier's system.

## How to keep a delivery discreet

- **Use a parcel locker or pickup point** where your local carrier offers them. They take a parcel like any other address.
- **Deliver to a place where someone receives parcels for you,** such as a workplace mailroom, if that suits you better than home.
- **Track it.** The tracking number appears on your order page as soon as the parcel ships, so you can collect it promptly instead of leaving it on a doorstep.

## Paying without leaving a trail

The packaging is the last step. The first is the payment: no card and no bank, an order without an account, and a coin of your choice. If on-chain privacy matters to you, [Monero](/crypto/monero) hides the sender, the receiver and the amount. The [privacy policy](/privacy) lists everything we store and when it goes, and the [security and wallets guide](/guides/how-to-buy-a-hardware-wallet-privately) covers buying a hardware wallet without the maker learning your address.

Ready to order? Browse the [shop](/shop), or [ask us for anything](/request) that is not listed.